What if i buy a plan over what I need?
Can I do a one-time compress?
If I delete the Crush.pics app, will my images stay compressed?
Which plan do I need?
Can I delete images to free up the monthly compression quota?
Google says my page speed hasn't improved? Why didn't your app work?
Why hasn't the app found all my images?
I deleted images from Shopify but they still show up
The app hasn't compressed all my images - why?
Can I change file names or ALT tags with your app?
Does Crush.pics change my images?
How can I change what type of compression I use?
Why didn't the app compress all my images?
How much will Crush.pics improve my site?
Can I stop compression after it has already started?
What do I do if my images are stuck compressing or renaming?
How do refunds work?
Do you have a partner or affiliate program?
When is support available?
How do I uninstall and cancel the app?
Where can I see your plans?You can view plans through the app by clicking the Plans button in the app, or check out our Shopify App Store page to see them.
Can I change my plan at any time?Yes! Just open the Crush.pics app, click Plans in the app and click Sign Up under the plan you'd like. Follow the Shopify prompts from that point.
What if my plan isn't enough?Crush.pics will notify you if there are more images than your plan can compress. Then you can upgrade your plan at any time by clicking Plans in the top right and selecting Sign Up under the appropriate plan.
Crush.pics will then continue compressing your queue and any new images.
I added new images but they are not in the app.
If you are on the Free plan, Crush.pics will sync / import your images every 24 hours. Wait until the next day and if they still have not shown up, send us an email with a link to the image(s) in question.
If you are on a paid plan, wait a few hours and check again. If it still does not show up in the app, contact us at email@example.com
How long does compression take?Crush.pics is compressing images for hundreds of stores at any one time. It may take days to complete your compression so feel free to close the app and check on it in a few days just to ensure everything is running smoothly.
What if I buy a plan over what I need?Just contact us at firstname.lastname@example.org with details and we will fix your billing for you.
Can I do a one-time compress?Yes! Simply select the appropriate plan for your needs, Shopify will charge you for that plan, and once your compression is complete, you can downgrade to the Free plan(within 30 days). This will charge you the plan fee one-time.
Note: This is a good option for merchants who do not upload new products or asset images very often.
If I delete the Crush.pics app, will my images stay compressed?Yes! Although we recommend downgrading to the Free plan instead of deleting, if you delete the app, your compressed images will remain compressed in Shopify, unless you delete them.
You can also revert to the uncompressed version of the images by clicking Details next to the image and selecting Restore Original.
Which plan do I need?Typically images are about 200 KB which is 0.0002 GB. If you take the total number of images and multiply it by 0.0002, you will get a number in GB and that will tell you which plan you need. (ie. 10,000 images x 0.0002 = 2 GB / Basic Plan)
Can I delete images to free up the monthly compression quota?No. Once an image is compressed, that usage is taken off your monthly compression quota. Deleting or reverting the image will not free up more compression quota. You must wait until the next billing cycle to use the quota again or upgrade your plan. Read more here
Google says my page speed hasn't improved? Why didn't your app work?Google's PageSpeed tool does not operate properly with Shopify stores. Use a tool like Pingdom instead and check out our article on this for more info and next steps. Access that article here
Why hasn't the app found all my images?As it says in our app listing, Crush.pics can compress product, collection, and asset folder images. Any images stored in the Settings > Files area of the Shopify Admin cannot be compressed or even accessed. This is because Shopify does not allow access for apps to this area so it is impossible for us to compress them. If Shopify opens this access up, we will add that functionality to our app. This includes homepage slides/banners, blog images, images in product descriptions, and images in pages. If you are on the free plan, the app will only pull images that were on your store at the time of installing the app. It will also only pull product images.
I deleted images from Shopify but they still show upThe app caches images for 30 days so if you delete them, they will still show in the app for 30 more days before disappearing. This is to ensure that we can restore any compress images if the user wishes.
The app hasn't compressed all my images - why?The paid plans can compress product, collection, and asset folder images. This means that any images stored in Settings > Files of Shopify cannot be compressed because Shopify does not allow app access to that area.
Can I change file names or ALT tags with your app?Yes! We have a new SEO feature that can do this for you. You can see our guide for that by clicking here
Does Crush.pics change my images?No. Image compression is the process of encoding or converting an image file in such a way that it consumes less space than the original file. It reduces the size of an image file without affecting or degrading its quality.Our app doesn't add any scripts to your site and all aspects of your image will remain the same, except the compression.
How can I change what type of compression I use?Easy! Just click Settings and select your compression type. See our guide here
Why didn't the app compress all my images?Shopify's API only allows access to product, collection, and asset folder images. That means any images in Blogs or Pages will not be included in the compression.
If that's not applicable to you, it's possible that you've used your plan's quota and need a higher plan to compress all your images.
How much will Crush.pics improve my site?There are a lot of different factors and it will vary by each store. Best thing to do is try our app and see what you think! Read our article here
Can I stop compression after it has already started?You can stop compression by clicking the switch from Automatic to Manual. You can then revert your images.
What do I do if my images are stuck compressing or renaming?Just send us an email at email@example.com and we will sort it out for you ASAP.
What about next-gen images?
Sometimes you might see recommendations to use next-gen or next-generation images but these are not necessary with Shopify. Shopify will already compress your image into WebP format when visible on your site, which is equivalent to about Conservative or Lossless compression.
Our app does not support compressing next-gen images and it will not change them to next-gen images.