Can't find your questions? Ask Us!
I don't see my button on my store!
Don't fret - There are some simple steps to troubleshoot this:
- Check that your account is active. Click Settings and ensure Yes is selected next to Active. Click Save when done.
- Contact us if that is not your issue.
How do I customize my button?
You can check out our guide on customizing your button by Clicking Here
I'm not getting email notifications of offers.
First, ensure your Notification Email is correct in the app settings and if that's not the issue, Contact us but it might be a security issue with your email host.
How do refunds work?
If you are given a refund, it will be sent through Shopify's Billing system. Your refund will be sent to your Shopify account and is then managed by Shopify. It typically will stay as an App Credit and be applied to future app charges on your Shopify invoice. You can read more on Shopify's Help Center.
Do you have a partner or affiliate program?
Yes! You can read more about it and contact us regarding it by checking out this page.
When is support available?
We try and answer all support requests within a day but sometimes weekend support can take longer.
How do I uninstall and cancel the app?
We're sorry to hear that you want to discontinue use of the app - if you have questions or feedback, please contact us. To delete the app, go to the Apps section of your Shopify Admin and click the garbage can icon next to the app. This will stop any ongoing billing.
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