If you receive an error when importing to the Smile.io app, you'll need to contact their support team to see what is happening. You can also check out the following guide by them:
Smile.io - Coupon codes on Shopify guide
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If you encounter issues with MailChimp or any email service, you'll need to contact their support to figure out how to solve these errors.
MailChimp Support Page
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If you encounter issues with other apps or services, feel free to contact us and we'll help you figure out how to best get support.
Click the "Help" button in the lower right of this page to contact us.
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